COVID-19 Response By Insurance Companies

AAA is providing free roadside assistance to healthcare workers and first responders in the Minneapolis/St. Paul metro region. See details

Allstate business customers have the option to defer billing until May 31. After the deferment period, the balance will be added to the next month’s installment.

We are suspending all property & casualty cancellations due to nonpayment from March 16 to May 31.

EMC Insurance Companies is placing a 30-day hold on cancellations for non-payment of premium for those policyholders experiencing hardships during this time. Late payment notices or late fees will not be issued from March 19, 2020, through April 17, 2020. This is an extension of the grace period for our customers directly impacted by the COVID-19 situation; however, this is not a waiver for those payments due during this time.

Small commercial customers will receive a 15% refund of two months of their annual BOP premium for policies in-force as of April 1, 2020, pending regulatory approval. The refunds will be issued by check. Customers do not need to call Liberty Mutual to receive the refund.

Late fees have been stopped and non-pay cancellations have been paused until at least June 1, 2020. Non-renewals for policies with effective dates between April 1 and July 31 have been paused.

We are offering a one-time premium refund of $50 per policy for personal auto policies active as of March 31, 2020. The premium refund and timing are subject to individual state regulatory approval.

If a customer is experiencing hardship due to COVID-19, we can suspend the cancellation of some policies, defer payment deadlines, and waive some late fees. Home and auto customers can contact us at 877-669-6877, and business customers can reach us at 888-508-8622.

Personal auto insurance customers will receive a 15% refund of two months of their annual auto premium as of April 7, 2020, pending regulatory approval. Effective March 23, 2020, we are introducing a countrywide 60-day billing leniency policy for Safeco and Liberty Mutual small commercial customers. This means that from March 23 through May 22, 2020, we are holding all non-pay cancellations.

We have launched the Stay-at-Home Auto Premium Credit Program, which will automatically give U.S. personal auto insurance customers a 15% credit on their April and May premiums.

In addition, we’re suspending cancellation and nonrenewal of coverage through June 15 – there will be no interest, late fees or penalties charged during this time.

We have suspended all cancellations for non-payment at the present time to provide financial relief to our policyholders.

Our Direct Bill minimum premium requirements will be waived when requested at time of binding, and any of our bill plans will be made available in order to ease any immediate financial burden. Existing policyholders can contact us to discuss options for changing their current payment plan to allow for a longer payment schedule.

All SMARTbusiness policyholders with policies in effect as of March 11, 2020 will receive 15% of 9 weeks of policy premium, with a minimum payment of $50. These payments will automatically be issued as checks.

Westfield Personal Auto customers will receive a 15% credit of their eligible monthly auto premium for the months of April, May, and June 2020.  Customers with an active Personal Auto policy as of April 30, 2020, will receive the full credit to their bill in the month of May 2020.  We’ll take care of the paperwork; agents and customers won’t have to do a thing. Westfield continues to offer flexibility for payments from customers facing difficulties from COVID-19 pandemic and has suspended all cancellations and late fees from March 20 through May 31, 2020.